UNFORTUNATELY, WE DO NOT SHIP INTERNATIONALLY.

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SHIPPING FEES

Shipping fees are based on total purchase order amount (before tax where applicable), as well as, shipping option selected at checkout (i.e. ground, expedited, overnight).  Fees also include insurance for the total amount purchased.

SHIPPING TIME
Normally, expect delivery of in-stock items via ground within 7-14 business days after order is received.  Shipping times vary depending on shipping address.  We reserve the right to determine which carrier your package will be delivered by (i.e. USPS, FedEx, UPS, etc).

Expedited shipping incurs higher shipping rates.  For expedited shipping, please select the "Expedited Shipping" option at checkout.

SHIPPING INFORMATION
We ship our packages via various carriers including USPS, FedEx and UPS.  Whenever possible, we email you tracking information on your order.  If you have not received tracking information, please contact the store.  It is also our goal to ship your order in the smallest number of packages possible.  All shipments include insurance to cover any damage that may occur during shipment.  While we try our hardest to wrap fragile items well enough to prevent any damage, damage does sometimes happen.  IF ANY ITEMS IN THE ORDER ARRIVE DAMAGED, PLEASE CONTACT US IMMEDIATELY!

Our goal is to have merchandise shipped out as soon as possible – provided the items are in stock.  Please allow more time for custom orders or Jacaranda products.  Please leave a note in the comment box during checkout if you would like us to contact you with an estimated ship date for such items.

Express orders will be shipped out the business day after it is received with the exception of special order items and backordered items. Orders can be shipped via Overnight Express or 2 Day Express. 

 

For online order returns, please see "Return Policy" below.